HIRING
Come Scoopwith Us!
We're on the lookout for passionate and enthusiastic individuals who are dedicated to sustainability and shares the same burning passion for dessert and hospitality.
At TUG, We Scoop Sustainably!
TUG, short for The Unusual Greens.
Established with the aim of combating food waste, we use unusual, quirky-looking fruits to make the perfect scoop of gelato.
Meet Our Team
If you're someone who thrives on making meaningful connections and enjoys spreading positivity, we want to hear from you!
Positions Available
Learn More About Each Role
Outlet Manager (Full Time)
Lead a Thriving Outlet: Oversee all aspects of the outlet, including staff management. Develop and implement SOPs to ensure smooth operations. Train and mentor your team to achieve high standards. Analyze sales data to make data-driven decisions and develop sales strategies for increased revenue. Manage inventory and procurement to optimize stock levels and costs.
Qualifications and Skills
- Proven experience in a similar role, preferably in the hospitality or retail industry. Excellent leadership, communication, and interpersonal skills.
- Strong customer service orientation with a passion for delivering exceptional guest experiences.
- Ability to effectively manage time, prioritize tasks, and handle multiple responsibilities in a fast-paced environment.
- Proficiency in basic computer applications and point-of-sale (POS) systems.
Barista (Full Time)
Coffee Enthusiast? Join Our Passionate Barista Team!
Do you:
- Live and breathe coffee? We're looking for someone who gets excited about brewing delicious coffee and creating latte art masterpieces.
- Bring a smile that brightens every customer's day? Exceptional customer service is key at TUG!
- Thrive in a fast-paced environment? You'll be crafting coffee creations and connecting with customers all day long.
At TUG, you'll
- Learn from the best: We train all our baristas, instilling an open mind, creativity, and warm hospitality.
- Become a coffee master: Hone your skills and perfect the art of brewing exceptional coffee.
- Join a fun and welcoming team: We value our baristas and foster an encouraging and positive work environment.
Ready to take your coffee passion to the next level? Apply today!
Front Of House (Full/Part Time) – All Outlets
What you’ll do:
- Welcome and assist customers with menu recommendations and orders.
- Scoop and serve gelato, desserts, coffee, and beverages according to TUG standards.
- Handle cashiering, takeaway, and delivery orders.
- Maintain cleanliness and presentation of the counter and dining and service areas.
- Support opening, closing, and daily outlet operations.
- Assist with stock receiving, replenishment, and basic inventory checks.
- Work closely with kitchen and operations teams during busy service periods.
- Help create a friendly, attentive, and consistent customer experience.
We’re looking for:
- Prior F&B or customer service experience is preferred.
- Friendly, confident and comfortable speaking with customers.
- Proactive, responsible and able to work well in a team.
- Able to work in a fast-paced environment with good attention to detail.
- Willing to learn about gelato, desserts, coffee and TUG’s menu.
- Available to work shifts, weekends and public holidays.
Full Time Gelato & Pastry Kitchen Crew (Central Kitchen)
Join TUG’s Central Kitchen production team, responsible for producing gelato, desserts and pastry components for all three TUG outlets.
What you’ll do:
- Produce gelato, desserts and pastry components according to TUG SOPs and recipes.
- Prepare ingredients and mise en place for daily production.
- Portion, pack, label and organise products for outlet delivery.
- Maintain consistency, quality and proper production yields.
- Assist with stock management, storage and inventory.
- Maintain strict food safety, hygiene and kitchen cleanliness standards.
We’re looking for:
- Prior kitchen experience preferred.
- Pastry, baking or dessert experience is a plus.
- Comfortable following precise recipes and measurements.
- Detail-oriented, organised and consistent.
- Able to work efficiently in a production kitchen environment.
- Interested in gelato, pastry and dessert making.
Full Time Kitchen Crew (Mont Kiara)
Join TUG’s Mont Kiara vibrant kitchen team!
What you’ll do:
- Prepare daily mise en place and ingredients for service.
- Cook, assemble and plate food, desserts and pastries according to TUG standards.
- Support both BOH and FOH operations during service.
- Maintain kitchen cleanliness, food safety and hygiene standards.
- Assist with stock receiving, storage, rotation and inventory.
- Support opening, closing and general outlet operations.
We’re looking for:
- Prior kitchen experience, preferably in culinary and/or pastry.
- Comfortable working in a fast-paced, hands-on environment.
- Proactive, organised and able to work well with a team.
- Curious about food, desserts and new flavours.
- Available to work shifts, weekends and public holidays.
Summer Internship
We are hiring interns for the following roles:
Communications, Branding, and Marketing:
Support with campaign execution, social media posts development, and content curation and content editing. Assist with event planning and logistics.
Duration: 3 months
Requirements:
- Penultimate year students with a passion for sustainability, food innovation, or entrepreneurship.
- Enthusiastic about reducing food waste and eager to contribute to a sustainable food industry.
- Strong critical thinking skills and a keen business sense.
- Proven ability to organize workflows, take detailed notes, work independently, and collaborate effectively across teams.
- Exceptional written and verbal communication skills, with the ability to present initiatives clearly and concisely.
- Strong analytical skills and experience using Excel and other relevant tools.
- Comfortable with ambiguity and skilled at defining clarity in uncertain situations.
- Energetic team player ready to make a meaningful impact at TUG Gelato.
Our Core Values
All things...
Perks & Benefits of working with TUG
Benefits for Full Timers
- Competitive Salary
- Bonuses
- Health Insurance
- Paid Time Off
- 30% Staff Discount on full menu!
- EPF, SOCSO
- Priority to be selected to represent for events
- Team building workshops
- Training and Development Programmes
- Competition Opportunities
- Meal and Travel Allowances