Shipping policy

There are 2 options to get your gelato: 

• Delivery 
• Pick Up 

We are now available for shipping within the Klang Valley area. The shipping rates will be stated upon check out. 

You will be requested to choose your preferred delivery date, however, all orders should be made one day prior to delivery. While delivery time will be between 1 pm - 6 pm. 

Please ensure that the receiver’s mobile number is reachable on the delivery date as the driver might need to contact the receiver to hand over the item and to have assistance to locate your address. In such a case that the receiver is not reachable, we will not be responsible for any delay caused. 

Circumstances beyond our control

Adverse weather conditions

During adverse weather conditions (including heavy rain, storm, typhoon, and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. In the event of adverse weather conditions, we will endeavor to contact you as soon as practicable to inform you of the delay.

Force Majeure

The Unusual Greens shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond The Unusual Greens’s reasonable control.